right of withdrawal
cancellation policy
right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. Business customers are excluded from this right of withdrawal.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last partial delivery or the last item.
To exercise your right of withdrawal, you must contact us
Souverista, Sterngasse 6, 3390 Melk, 0650/5707599 – office@souverista.at
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.
We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract.
You will have to bear the direct cost of returning the goods. The costs are estimated at a maximum of EUR 8.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
The right of withdrawal exists in principle, but does not apply to Section 18 Paragraph 1 Item 5, Item 6, Item 8 FAGG)
- sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken;
- Goods which, due to their nature, have been inseparably mixed with other goods after delivery (e.g. delivery of heating oil into a tank which is already partially filled);
- Sound or video recordings or computer software supplied in a sealed package, provided that the seal has been removed after delivery;
- Goods that were specially manufactured such as: all promotional items (pens, lighters, stickers, clothing, etc.) with text, image or logo printing.
cancellation form
(If you want to cancel the contract, please copy this text and send it back to us completed)
Souverista
Sterngasse 6
3390 Melk
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
-Ordered on (*)/received on (*)
-Name of the consumer(s)
-Address of the consumer(s)
-Signature of the consumer(s) (only if notification is on paper)
-Date